Terms of Service

Effective Date: May 28, 2026 Last Updated: May 28, 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of sienara.com (the "Site") and your purchase of products from Sienara. By accessing the Site, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree, do not use the Site.

These Terms include a binding arbitration clause and class action waiver in Section 17. Please read carefully.

2. About Us

The Site is operated by Holman Media Group GmbH, a company organized under the laws of Switzerland. You can contact us at info@sienara.com.

3. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Site or purchase products. By placing an order, you represent that you meet these requirements.

4. Products

We sell skincare products designed for adult consumers. Product images, descriptions, ingredient lists, and claims are provided in good faith and to the best of our knowledge, but we do not warrant that all product information is complete, accurate, current, or error-free. Skin care results vary by individual and are not guaranteed. Our products are cosmetics, not drugs, and are not intended to diagnose, treat, cure, or prevent any disease.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, refuse service, or correct errors in pricing or product information at any time without prior notice.

5. Pricing and Payment

All prices are displayed in US Dollars (USD) and do not include applicable sales tax, which will be calculated and added at checkout based on your shipping address. Shipping costs, if any, are calculated and displayed at checkout.

Prices are subject to change without notice, but price changes will not affect orders already accepted by us. We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Other payment methods may be made available from time to time. All payments are processed by third-party payment processors, and your payment information is not stored on our servers.

By submitting payment information, you represent and warrant that you are authorized to use the payment method and that the information you provide is accurate. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or pricing errors.

6. Order Acceptance

Your order is an offer to purchase. We accept your offer when we send an order confirmation email. We reserve the right to refuse, cancel, or limit any order at our discretion, including after an order confirmation has been sent if we discover errors in pricing, product information, or stock availability, or if we suspect fraud. If we cancel an order after charging your payment method, we will issue a full refund.

7. Shipping and Delivery

We ship to addresses within the United States. Estimated delivery times are provided at checkout and are estimates only, not guarantees. Title and risk of loss pass to you upon delivery to the carrier. We are not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our reasonable control.

If your order will be delayed beyond the original estimated delivery window, we will notify you and offer you the choice to wait for shipment or cancel the order for a full refund. Per the Federal Trade Commission's Mail Order Rule, if we cannot ship within 30 days of order acceptance, we will provide notice and your option to consent to the delay or cancel.

8. Subscriptions and Auto-Renewal

If you enroll in a subscription, the following terms apply:

Your subscription will automatically renew at the interval you selected (for example, every 1, 2 or 3 weeks) until you cancel. You authorize us to charge your saved payment method for each renewal at the then-current subscription price plus applicable tax and shipping.

The subscription price, billing interval, and what is included in each shipment are disclosed before you subscribe and again in your order confirmation email. Subscription prices may differ from one-time purchase prices.

You may cancel your subscription at any time by emailing info@sienara.com, at least 2 business days before your next scheduled order. Cancellations apply to future shipments. Already-processed orders may be refunded under our 90-day money-back guarantee.

If you signed up during a promotional offer or free trial, your subscription will continue at the regular price after the promotional period ends, unless you cancel before the next billing date. We will send a reminder email before the promotional period ends.

For California residents: in compliance with the California Automatic Renewal Law, you have the right to cancel your subscription at any time using the methods described above. We will provide a confirmation of cancellation by email.

9. Returns and Refunds

Our returns and refunds policy is set out in our Returns and Refunds page at sienara.com/refunds and is incorporated into these Terms by reference. In summary, we offer a 90-day money-back guarantee from the date of order, with no requirement to return the product.

10. Faulty or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, contact us at info@sienara.com within 14 days of delivery with your order number and a photo of the issue. We will arrange a replacement or refund at no cost to you.

11. Marketing Communications and SMS

By providing your email address at checkout or signup, you consent to receive transactional emails about your orders. You may also opt in to marketing emails, which you can unsubscribe from at any time using the link in any marketing email.

By providing your mobile number and opting in to SMS marketing, you consent to receive recurring marketing text messages from Sienara at the number provided, including messages sent by automated technology. Consent to SMS is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. View our Privacy Policy and SMS Terms for additional details.

12. User Accounts

You may create an account to manage orders, subscriptions, and preferences. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at info@sienara.com if you suspect unauthorized access. We may suspend or terminate accounts for violation of these Terms, suspected fraud, or any other reason at our discretion.

13. Intellectual Property

All content on the Site, including text, graphics, logos, product images, photographs, video, audio, and software, is the property of Holman Media Group GmbH or its licensors and is protected by US copyright, trademark, and other intellectual property laws. "Sienara" and the Sienara logo are trademarks of Holman Media Group GmbH. You may not copy, reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any of this content without our prior written consent.

14. User-Generated Content

If you submit reviews, photos, testimonials, comments, or other content to the Site or to us by email or social media ("User Content"), you grant us a perpetual, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display the User Content in any media for marketing, advertising, and any other purpose, with or without attribution. You represent that you own or have the necessary rights to the User Content and that it does not infringe any third party's rights or violate any law. We may, but are not obligated to, monitor, edit, or remove User Content at our discretion.

15. Disclaimer of Warranties

The Site and products are provided "as is" and "as available," without warranties of any kind, express or implied, except for warranties that cannot be excluded under applicable law. To the maximum extent permitted by law, we disclaim all warranties, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or secure, or that products will meet your specific expectations or produce specific results.

Nothing in these Terms is intended to disclaim warranties that cannot be disclaimed under applicable consumer protection law.

16. Limitation of Liability

To the maximum extent permitted by law, in no event will Sienara, Holman Media Group GmbH, or their officers, directors, employees, affiliates, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or related to your use of the Site or products, even if advised of the possibility of such damages.

Our total cumulative liability to you for any claim arising out of or related to these Terms, the Site, or products will not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim or (b) one hundred US dollars ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

17. Binding Arbitration and Class Action Waiver

Please read this section carefully. It affects your legal rights.

You and Sienara agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any products purchased from us will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be conducted in English in the US state where you reside, or by video or telephone at your request. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

You and Sienara agree that any arbitration will be conducted on an individual basis only. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not permitted.

This arbitration provision does not apply to: (a) small claims court actions brought on an individual basis; (b) claims for injunctive relief in court to protect intellectual property rights; or (c) any claim that cannot be arbitrated as a matter of law, including claims under the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act.

You have the right to opt out of this arbitration agreement by sending written notice to info@sienara.com with the subject line "Arbitration Opt-Out" within 30 days of first agreeing to these Terms. Opting out will not affect any other provision of these Terms.

18. Force Majeure

We will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, war, terrorism, civil unrest, pandemic, epidemic, government action, labor disputes, supplier or carrier failures, raw material shortages, internet or utility outages, or natural disasters. In the event of such delay, our obligations will be suspended for the duration of the event, and we will use reasonable efforts to notify affected customers and offer the choice to wait for fulfillment or cancel for a full refund.

19. Indemnification

You agree to defend, indemnify, and hold harmless Sienara, Holman Media Group GmbH, and their officers, directors, employees, and affiliates from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or related to your violation of these Terms, your User Content, or your misuse of the Site or products.

20. Termination

We may suspend or terminate your access to the Site or your account at any time, with or without cause or notice. Upon termination, your right to use the Site ceases immediately. Sections that by their nature should survive termination will survive, including intellectual property, disclaimer of warranties, limitation of liability, indemnification, and arbitration.

21. Governing Law

These Terms are governed by the laws of Switzerland, without regard to conflict of laws principles, except that the arbitration provision in Section 17 is governed by the US Federal Arbitration Act. Nothing in these Terms deprives you of mandatory consumer protection rights under the laws of your state of residence that cannot be waived by agreement.

22. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top reflects the most recent revision. Material changes will be communicated through the Site or by email. Your continued use of the Site after changes take effect constitutes acceptance of the updated Terms.

23. Severability and Waiver

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any provision is not a waiver of our right to enforce it later.

24. Entire Agreement

These Terms, together with our Privacy Policy, Returns and Refunds Policy, and any other policies referenced here, constitute the entire agreement between you and Sienara regarding the Site and your purchases.

25. Contact

Holman Media Group GmbH Email: info@sienara.com